When I book a 10-minute tech/assistant slot at 4:30 for a nail trim and then a diarrhea walk-in hits the lobby, what specifics help you most in my note and call-ahead? I currently put in Cornerstone: ‘tech appt 1630, 30 lb beagle, anxious, muzzle OK; client can wait; ETA if >15 min’ and I call if we’re slipping; would you rather different fields, timing, or phrasing to keep your workflow smooth?
, when the 10‑minute 4:30 nail trim collides with a diarrhea walk‑in, the one extra thing I need is a clear “OK to convert to drop‑off?” plus a hard stop like “client needs out by 5:00.” Your Cornerstone note is solid — “tech appt 1630, 30 lb beagle, anxious, muzzle OK” — but a simple wait tolerance (in minutes) and whether treats/meds are allowed lets me triage fast. @CSR team, could you add that and only ping us if the ETA slips past that limit?
And big help for me is a tiny pre-consent line in Cornerstone: “OK to add glands/dremel up to $35 if 1630 beagle tolerates; otherwise nails only,” so I can keep moving if that diarrhea walk-in slows us. Could you also note “floor hold vs table” under restraint, @reception? That saves a callback and keeps the 4:30 nail trim moving.
Add a quick ‘where waiting + contact + fetch plan’ — ‘in car, 555‑1234, OK to pull without owner; side door’ — so I’m not playing parking-lot Marco Polo. @ethan_riley67’s pre-consent is great; I’d also love a one-word triage tag (‘green/yellow’) to signal if I can squeeze it before the GI kiddo — doable in your Cornerstone fields?