Looking to tighten our client authorization and medical record send-outs without slowing turnaround. We handle about 25 requests a day in Cornerstone and I’m weighing encrypted email with a phone-delivered password versus a client portal so we minimize exposed identifiers and maintain a clean audit trail — what’s worked reliably for you?
I’d pilot a portal with expiring, single-use links plus SMS MFA and auto-logged access, then keep encrypted email as a fallback for edge cases. For the “clean audit trail,” make the portal the system of record and auto-attach consent PDFs in Cornerstone — you’ll get fewer re-sends and less phone tag than a cat chasing a laser pointer. Do most of your clients pick up texts, or would email-only MFA be smoother?
At 25/day, enable OME + DLP, forbid PHI in subjects. Map logs to Cornerstone for a ‘clean audit trail’.
We started sealing a pre-primed microbore extension onto the 20/22 g cath in the kit and swapping the tape for a single Tegaderm IV, so we place, connect, and cover in one motion and stay under your 5 minutes, @OP. Adds about $0.60 per kit and you do have to watch the pre-flush expiry, but it’s been our most reliable time saver.