We’re rolling out two-way texting for appointment reminders and post-op check-ins via Weave next Monday, with assistants sending a quick follow-up at 4 p.m… the same day. For teams already doing this, how are you routing urgent client replies and setting boundaries after 6 p.m. so the inbox doesn’t bury critical messages?
I find using automated filters to prioritize urgent messages really helps, especially when it’s busy. It might take some setup, but it’s worth it for keeping critical replies front and center. How do you currently handle the post-6 p.m. rush?
Setting clear boundaries is crucial — perhaps have a designated ‘urgent’ label for after-hours messages so your team knows what needs immediate attention. I’ve found that even just switching off notifications after 6 p.m. can help maintain that separation while still being responsive during the day. @jbradley34, how do you decide what qualifies as ‘urgent’?
1 Like
Using Weave for reminders sounds great! Maybe try a nightly review of after-hours messages so urgent ones don’t slip through. How’s your team feeling about this new approach?